Frequently Asked Questions
Everything you need to know about our pieces, orders, and the women behind them.
Browse our shop, select your size and color, and click "Add to Bag." Once you're ready, proceed to checkout where you can enter your shipping details and choose a payment method. You'll receive a confirmation email as soon as your order is placed.
We begin processing orders within 2 hours of placement. If you need to make a change, please email us at orders@thesorelle.com immediately with your order number. We'll do our best to accommodate changes before your order ships.
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and bank transfer for Pakistani customers. All payments are processed securely through Stripe.
Yes. Every order is carefully wrapped in our signature cream tissue and tied with a linen ribbon. For an additional Rs. 500, we offer a premium gift box with a handwritten note. Select this option at checkout.
Orders are processed within 1–2 business days. Standard delivery within Pakistan takes 2–4 business days. International orders to the Gulf take 5–7 business days, and 7–14 business days for the rest of the world.
Yes, we ship to over 40 countries. Shipping rates are calculated at checkout based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Pakistan: Free on orders above Rs. 5,000, otherwise Rs. 250 flat rate. Gulf region: Rs. 2,500 flat rate. International: Rs. 4,500 flat rate. Express options are available at checkout.
Once your order ships, you'll receive an email with a tracking number. You can use this to follow your package's journey. If you haven't received tracking information within 3 business days of placing your order, please contact us.
We accept returns within 14 days of delivery on unworn pieces in original condition with all tags attached. Sale items, made-to-order pieces, and items marked as final sale cannot be returned.
Email us at returns@thesorelle.com with your order number and the reason for return. We'll send you a prepaid return label within 24 hours. Once we receive your return and confirm its condition, your refund will be processed within 5–7 business days.
Yes. If you'd like a different size or color, simply return the original piece and place a new order for the item you want. This is usually faster than a traditional exchange and ensures you get the piece you want as soon as it's available.
For returns within Pakistan, we provide a prepaid return label at no cost. For international returns, the customer is responsible for return shipping costs unless the return is due to a defect or our error.
Our silhouettes are designed with a relaxed, generous fit. If you're between sizes, we usually recommend sizing down for a more fitted look or staying with your regular size for the signature Sorelle drape. Each product page includes specific measurements.
Yes, every product page has a detailed size guide linked near the size selector. It includes bust, waist, hip, and length measurements for each size. If you're unsure, our team is happy to help — just email us your measurements.
For our Signature and Signature Plus collections, we offer made-to-measure services at an additional fee. Email us at custom@thesorelle.com with your measurements and the piece you'd like, and we'll provide a quote and timeline.
Absolutely. Modesty is at the heart of our design philosophy. All our pieces feature full coverage, high necklines, longer sleeves, and ankle-length hemlines by default. The relaxed silhouettes are intentionally designed to drape without clinging.
We work primarily with natural and breathable fabrics: Japanese linen, premium nida, Japanese crepe, organic cotton, and viscose. Every fabric is tested for drape, breathability, and colorfastness before being approved for a collection.
No. We carefully test every fabric against direct sunlight and different lighting conditions. Linen and crepe pieces come fully lined where needed. Our lighter neutrals (ivory, cream) are designed with opacity in mind — you should never need to layer underneath.
Our best-selling pieces are restocked regularly. Sign up for "Notify Me" on a sold-out product page and we'll email you the moment it's back in stock. Limited edition pieces are not restocked once sold out.
We release two main collections per year (Spring/Summer and Fall/Winter), with smaller capsule drops in between. Subscribers to our newsletter get 48-hour early access to every new launch.
Most of our pieces are hand wash cold or machine wash on a delicate cycle with mild detergent. Avoid bleach. Line dry in shade — never tumble dry. Specific care instructions are printed on the label inside each garment and on every product page.
Our linens are pre-washed at the mill to minimize shrinkage. You may experience up to 3% shrinkage on the first wash. To minimize this, always wash in cold water and line dry. Linen naturally softens beautifully with each wear and wash.
Linen's natural wrinkle is part of its charm, but for a smoother look, iron on medium heat while the piece is still slightly damp. You can also use a steamer, or simply hang the piece in the bathroom while you shower — the steam will release most wrinkles.
Abayas and dresses are best stored on wide, padded hangers to preserve the shoulder shape. Knitwear and co-ord pieces should be folded. Store in a cool, dry place away from direct sunlight to prevent fading.
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